Digital Transformation
Stories
See how we engineer efficiency. From AI-driven support bots to complex resource planning systems, explore the real-world impact of BitleApps technology.
MELI: Automating Customer Support at Scale
The Challenge
A major e-commerce retailer was overwhelmed by repetitive queries regarding order status, returns, and shipping. Live agents were spending 70% of their time on Tier-1 tickets, leading to long wait times and high operational costs.
The Solution
We deployed MELI, our AI-powered chatbot, integrated directly with their logistics API and CRM. MELI autonomously handles order lookups, address changes, and FAQs, escalating only complex issues to human agents.
VoiceFlow: Zero Missed Appointments
The Challenge
A network of private clinics was losing 20% of potential bookings due to missed calls during peak hours and weekends. The front desk staff could not manage the influx of phone inquiries while attending to patients in-clinic.
The Solution
We implemented a custom Voicebot capable of natural language understanding. It answers calls instantly, checks doctor availability in real-time, schedules appointments, and sends SMS confirmations—all without human intervention.
FAB: Digitalizing the Kitchen Workflow
The Challenge
A multi-location restaurant chain struggled with inventory discrepancies and food waste. Manual stock-taking was prone to error, and there was no real-time connection between the Point of Sale (POS) and the warehouse.
The Solution
We introduced FAB, a specialized ERP for the F&B sector. It integrates recipe management with inventory tracking. Every dish sold automatically deducts raw ingredients from stock, triggering automated purchase orders when levels run low.
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